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TERMS AND CONDITIONS

This is a secure website.  All care is taken to safeguard information received. The contract between the customer and Sweeties online shall be governed solely by the current laws of Australia.

To enable processing of orders, please give contact details so that we may let you know if anything is temporarily out of stock. Unless otherwise instructed, a similar item of same value will be substituted for out of stock items.

As our stock comes from several different manufacturers we are unable to determine fully any special warnings or precautions in relation to ingredients or processes. Please assume therefore, that such ingredients you may have an intolerance to may have been used and that products may have also been processed in a facility that uses nuts. Products may have been handled, stored or shipped together at anytime in the supply chain.
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Ordering & Payment
The most direct way is through our secure online shop.
An alternative method is by mail with payment by cheque but goods will not be dispatched until proceeds of cheque have cleared through our bank.

Payment may also be made by direct transfer into our bank. Please CLICK HERE for details. If you choose this method, then please email us to avoid delays.

Returns
All goods are securely packed and leave our premises in good condition. Sweeties Online will not be responsible for goods damaged due to shipping. Freight insurance is available at extra cost and is advised for gifts or glass items. Food items cannot be returned.

Dispatch
Most confectionary items will be dispatched via Australia Post. Customers may also choose to nominate their preferred carrier. All freight is calculated automatically and added to the total of each order.


Hampers
Will be sent by courier and must be signed for. Orders will be able to be tracked. Delivery times will vary depending on distance. Delivery days are Monday-Friday from 8am-5pm. We will endeavour to deliver hampers on specific days but this cannot be guaranteed. Rates are listed below but may be subject to change without notice.

Freight costs for Hampers
QLD
$20.00
NSW $20.00
VIC $20.00
ACT $20.00
SA $30.00
WA $30.00
N.T $30.00
TAS $30.00
Postal Charges for Confectionery
Anywhere in Australia up to 500 gm
$4.90
Anywhere in Australia up to 3kg $8.60
Over 3kg Basic Charge of $8.00 plus kilo rate as below
NSW .35c
ACT .35c
VIC .65c
QLD $1.50
NT $2.40
WA $2.75
SA $1.50
TAS $1.90
Norfolk Is. $2.20
   
 

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